At PAYWEAR KNITWEARS PRIVATE LIMITED, we strive to ensure customer satisfaction by delivering quality products. If you are not completely satisfied with your purchase, you may request a return in accordance with this Return Policy.
By purchasing products through our website, you agree to the terms of this Return Policy.
1. Return Eligibility
Customers may request a return within 7 days from the date of successful delivery.
To qualify for a return, the product must:
- Be unused and unworn.
- Be in its original condition.
- Include all original tags, labels, accessories, and packaging.
- Be accompanied by the original invoice or order confirmation.
Products that do not meet these conditions may not be eligible for return.
2. Eligible Reasons for Return
Returns may be accepted in the following situations:
- Wrong product delivered.
- Damaged product received.
- Manufacturing defect.
- Missing items in the package.
- Product significantly different from the product description.
All return requests are subject to verification.
3. Non-Returnable Products
The following products are generally not eligible for return unless they are damaged or defective:
- Innerwear
- Personal care products
- Customized or personalised products
- Gift Cards
- Clearance or final sale products
- Products specifically marked as “Non-Returnable”
4. Return Request Procedure
To initiate a return:
- Contact Customer Support within 7 days of delivery.
- Provide:
- Order Number
- Product photographs
- Description of the issue
- Wait for return approval.
- Pack the product securely in its original packaging.
- Ship the product according to the instructions provided by our support team.
Returns sent without prior approval may not be accepted.
5. Product Inspection
After receiving the returned product, we will inspect it to verify:
- Product condition
- Packaging
- Tags and labels
- Return eligibility
Inspection is generally completed within 2–5 business days.
6. Return Shipping
If the return is due to:
- Wrong product
- Manufacturing defect
- Damaged delivery
the Company may arrange pickup or reimburse reasonable return shipping charges.
For returns requested for personal reasons, return shipping costs are generally the customer’s responsibility.
7. Replacement or Refund
After successful inspection, the Company may provide:
- Replacement
- Exchange
- Refund
depending on product availability and the nature of the issue.
8. Contact Us
For any return-related enquiries, please contact:
PAYWEAR KNITWEARS PRIVATE LIMITED
Customer Support Email:
Customer Support Phone:
Business Hours: Monday to Saturday