At PAYWEAR KNITWEARS PRIVATE LIMITED, customer satisfaction is important to us. This Refund, Return & Cancellation Policy explains the conditions under which customers may cancel orders, request returns, replacements, exchanges, or refunds for products purchased through our website.
By placing an order on our website, you agree to this Policy.
1. Order Cancellation
Customers may request cancellation of an order before it has been shipped.
Cancellation requests should be submitted immediately through our customer support.
If the order has already been shipped, cancellation may no longer be possible. Customers may instead request a return after receiving the product, subject to this Policy.
The Company reserves the right to cancel any order due to:
- Product unavailability
- Pricing errors
- Payment verification failure
- Suspected fraudulent activity
- Regulatory or legal requirements
- Any other legitimate business reason
If an order is cancelled by the Company after payment has been received, the full amount paid will be refunded.
2. Return Policy
Customers may request a return within 7 days from the date of delivery.
Returned products must satisfy all of the following conditions:
- Unused and unworn
- Original condition
- Original packaging intact
- Original tags and labels attached
- Original invoice available
Products that fail to meet these conditions may not be eligible for return.
3. Non-Returnable Products
The following products cannot be returned unless damaged, defective, or incorrectly delivered:
- Innerwear
- Personal care products
- Customized products
- Gift cards
- Clearance sale products
- Products marked as Non-Returnable
4. Damaged or Incorrect Products
If you receive:
- Damaged products
- Defective products
- Incorrect products
- Missing items
Please notify our customer support within 48 hours after delivery.
Customers may be requested to provide:
- Photographs
- Videos
- Order Number
- Product Packaging Images
After verification, the Company may offer:
- Replacement
- Exchange
- Refund
5. Replacement Policy
Eligible products may be replaced if:
- Manufacturing defects are found;
- Wrong products are delivered;
- Products arrive damaged during shipping.
Replacement is subject to stock availability.
6. Refund Policy
Refunds will be approved only after:
- Return inspection is completed;
- Returned products pass quality verification;
- Refund eligibility is confirmed.
Refunds will normally be processed within 7–10 business days after approval.
7. Refund Method
Approved refunds will be credited to the original payment method used during purchase.
Depending on the payment provider or bank, credit may take additional processing time.
8. Shipping Charges
Original shipping charges are generally non-refundable unless:
- Wrong products were delivered;
- Products were damaged before delivery;
- The Company cancels the order.
Return shipping costs may be borne by the customer unless the return results from our error.
9. Refund Refusal
Refund requests may be declined where:
- Products have been used;
- Products are damaged due to customer misuse;
- Original packaging is missing;
- Return request exceeds the permitted return period;
- Products fall within the Non-Returnable category.
10. Contact Us
For any cancellation, return, replacement, or refund request, please contact:
PAYWEAR KNITWEARS PRIVATE LIMITED
Customer Support Email:
Customer Support Phone:
Business Hours: Monday to Saturday