PAYWEAR KNITWEARS PRIVATE LIMITED is committed to delivering products to our customers in a timely, safe, and reliable manner. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.
By placing an order on our website, you agree to this Shipping & Delivery Policy.
1. Order Processing
All confirmed orders are processed after successful payment verification.
Orders are normally processed within 1–2 business days, excluding Sundays and public holidays.
Orders placed after business hours, on weekends, or on public holidays will be processed on the next business day.
During peak seasons, promotional events, or unforeseen circumstances, processing times may be extended.
2. Shipping Methods
We deliver products through trusted third-party courier and logistics partners.
The courier service used for your order will depend on:
- Delivery location
- Product type
- Service availability
- Operational requirements
3. Estimated Delivery Time
Estimated delivery timelines are:
- Metro Cities: 2–5 Business Days
- Other Cities and Towns: 4–7 Business Days
- Remote or Rural Areas: 5–10 Business Days
These timelines are estimates only and are not guaranteed.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.
The final shipping fee depends on:
- Delivery location
- Product weight
- Product dimensions
- Promotional offers
Free shipping may be offered on selected products or promotional campaigns.
5. Serviceable Locations
We currently deliver to most serviceable locations across India.
Availability of delivery depends on the customer’s PIN code and courier service coverage.
Some remote or restricted locations may not be serviceable.
6. Order Tracking
Once your order has been shipped, you will receive:
- Order Confirmation
- Shipping Confirmation
- Tracking Number (where available)
Customers may track their shipment using the tracking link provided by our courier partner.
7. Delivery Attempts
Our courier partners generally make up to three delivery attempts.
If delivery cannot be completed because:
- the customer is unavailable,
- the address is incorrect,
- the customer refuses delivery,
the shipment may be returned to us.
Additional shipping charges may apply for re-dispatch.
8. Delayed Deliveries
Although we make every effort to deliver orders on time, delays may occur due to:
- Severe weather
- Natural disasters
- Public holidays
- Government restrictions
- Transportation disruptions
- High order volume
- Courier delays
- Force majeure events
We appreciate your patience in such circumstances.
9. Lost Shipments
If your shipment appears to be lost during transit, please contact our Customer Support.
We will coordinate with the courier partner to investigate the shipment.
If the shipment is confirmed as lost, we may provide:
- Replacement product, or
- Full refund,
subject to investigation and verification.
10. Damaged Shipments
If you receive a damaged package or damaged product:
Please notify us within 48 hours of delivery.
Customers may be requested to provide:
- Photographs
- Unboxing video (if available)
- Packaging images
- Order Number
After verification, we may offer:
- Replacement
- Exchange
- Refund
11. Incorrect Delivery Address
Customers are responsible for providing an accurate delivery address.
PAYWEAR KNITWEARS PRIVATE LIMITED shall not be responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
12. Contact Us
For shipping-related enquiries, please contact:
PAYWEAR KNITWEARS PRIVATE LIMITED
Customer Support Email:
Customer Support Phone:
Business Hours: Monday to Saturday